Queen Appliance Retail & Wholesale - Phoenixville Showroom

• Brian Stanley
  
  
  (January 9, 2019, 12:38 pm)

  Once again, this time on a clothes washer. Great advice and direction in MY price range. Went to Phoenixville this time. Jordan Synder was great to deal with. Just got delivery now. Two professional guys with experience. Oh... and they uninstalled the old, took the junk away and installed the new one correctly. I watched. What was That worth? Satisfaction!

• Rachel R
  
  
  (December 15, 2018, 11:40 am)

  My husband and I inherited a built in refrigerator when we bought our house in July that required three different service calls before we even moved in. We didn't want to replace it with another built in because we eventually would like to redo the kitchen and those things are pricey and for us, unnecessary. I first went to a well known appliance store in Malvern where I was immediately told that I HAD to replace it with another built in. When I questioned the other store they claimed it was a matter of the outlets being in the wrong place. After going back and forth and explaining that all the things she mentioned could be fixed, she pointed me in the direction of the counter depth refrigerators. Checked in when we were done but that was it.
  
  I then went Queens in Phoenixville and my experience could not have been more different. Jordan greeted me warmly and asked me what I was looking for, needs, desired features, etc. He was amiable and knowledgeable. Reassured me that I did NOT have to buy a built in, as long as I was aware that the dimensions would not be the same. He never left my side.
  
  That was yesterday. I went back to Queens today and ordered the fridge that Jordan recommended and fit our needs (and price range) perfectly.
  
  What this store and this team understand is the meaning and power of customer service. They GET that you have to listen to the customer and actually hear them when you tell them what you want and need. Jordan certainly could have tried to upsell me a built in, but what he and the rest of the team did is probably much more profitable. They made a customer happy who is likely to return for when we redo our kitchen. They made a customer happy who is likely to refer friends who ask where we purchased our fridge. They also made a referral as my mother had also come with me to both stores to help with my toddler son (KUDOS on having that train set in house. BRILLIANT). My mom grabbed a card and said she knew where she'd be buying her appliances from now on. THAT'S what business and customer service are all about.
  
  Thank you for the positive experience. I look forward to working with you all again.

• Rachel W.
  
  
  (October 20, 2018, 3:31 pm)

  They delivered when the other guys couldn't. Not only are their showroom and sales staff friendly and knowledgeable, but their delivery people were top notch as well. Got done what generic super chains said couldn't be. Thank you for finally getting us a refrigerator and letting us go home.

• Clifford Davis
  
  
  (October 10, 2018, 12:36 am)

  Great service! Decent prices for the products they carry, have brought appliances from them after shopping everywhere else... so If you are looking to upgrade or replace appliances give them a try, after you gone to others...

• Vince and Paula Cedrone
  
  
  (July 2, 2018, 2:09 pm)

  Thank you Ian Whitman for working so well with us to find the correct refrigerator that would work within the space we have in our kitchen. We were at several other appliance stores and no one could solve our constraining space problem or offer us any options with a refrigerator.
  
  You were professional, got back to us when you said and took the time worked with to make sure the refrigerator we purchased would work within the space along with the features we wanted. From start to finish, we had the correct new refrigerator in our home within less than a week after we walked into Queen and met with Ian. Everything went as planned and our new refrigerator fits perfect in the space and operates just as you described.
  
  Thank you again for your time and patience.

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